Resource Guide

Aftermarket Spare Parts eCommerce

Customer Experience Strategies to Protect Margins in 2024

The global ecommerce Aftermarket ecommerce is immense and widely expected to grow. For the automotive aftermarket, research projects growth from $42.5 billion in 2020 to $132.75 billion by 2028, a CAGR of 15.3%. Are you ready for growth in 2024? We have compiled valuable resources to get you up to speed. 

Valuable insights and tactics that your company can use to address online customer search frustrations while purchasing aftermarket components via your online portal. Empower your customers by: 

  1. Making Buyers Smarter with AI-Powered Search: 
    Help your customers find their products by serial number, AI-Powered image search and enable navigation by assembly to sub-assembly.
  2. Enabling Anyone to Easily Search, Find and Buy Parts:
    Allow your customers to easily narrow their product searches by image rather than text.
  3. Lowering Cart Abandonment Rates: 
    Build trust and confidence with customers. Empower customers to interact, spin, and manipulate 3D renderings to get a visual feel of their product to increase conversions.
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72% of buyers want an authentic product visuals to complete their purchase

Your ecommerce visitors expect their online parts search-to-purchase to be familiar, easy, and intuitive on whatever device they choose. Without the tools to support quick online searches, visual confirmation and interactive experiences, confusion can occur that can lead to shopping cart abandonment.

Provide your customers with an AI-Powered search functionality, and you empower them to complete their online parts purchase with confidence.

Protect Your Margins

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Expand the Benefits of Your CPQ with Aftermarket Spare Parts Sales

Integrating an aftermarket spare parts search solution with your CPQ is a strategic move that unlocks multiple benefits. From increased efficiency and faster deal closures to improved customer satisfaction...

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Environmental Solutions Group (ESG) Increases Self-Service Aftermarket Order 900%

ESG's challenge was streamlining a slow, error-prone manual aftermarket order process for dealers and their customers to minimize equipment downtime and revenue loss. Their solution? Read the case study to find out. 

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Accelerate your aftermarket parts business with CDS Partable for Salesforce Commerce Cloud

CDS Partable is a high-performance interactive visual search platform designed to drive incremental sales for aftermarket organizations at industrial OEMs such as industrial machinery, specialty vehicles, HVAC equipment, etc.

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Create a B2C-like Experience for Your Aftermarket Business.