Client Case Study
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Client Story
A Leading Global Industrial Equipment Manufacturer of Materials Processing Machinery, Waste & Recycling Solution Increases Self-Service Spare Parts Orders by 900%
THE CHALLENGE:
Customers Struggling to Purchase Replacement Parts Online
The global industrial equipment manufacturer’s success is measured by its customers’ ability to keep their waste management and recycling
equipment in service. Ensuring ready access and availability of replacement parts is essential.
- Streamlining a slow, error-prone manual aftermarket order process
- Difficulty in locating service parts easily and quickly
- Delayed order deliveries, errors in order fulfillment, and extended equipment downtime
Read this story to discover how Environmental Solutions Group (ESG) overcame these challenges.
About ESG
ESG is a network of companies that offers eco-friendly equipment and technology solutions for the waste collection industries and its adjacencies. It’s offerings include leading brands such as Heil® garbage truck bodies, Marathon® trash compactors and recycling balers, Bayne Thinline® Lifters and Curotto-Can® automated front loader equipment. ESG serves large enterprise customers like Waste Management and Republic Services directly as well as approximately one hundred smaller customers in the waste management and recycling business through its dealer network.
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A 900% increase in replacement parts orders being made via their eCommerce store
- Lower online shopping cart abandonment rate
- Higher order accuracy rates, and fewer returns
- Reduced operating costs due to more efficient commerce operations
- Improved visibility into customer order trends for dealers
.png "Jean-Christophe Combe, Advanced Manufacturing Engineering Manager Markem-Imaje (4)")
