Client Case Study
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Client Story
Environmental Solutions Group (ESG) Increases Self-Service Aftermarket Order by 900%.
ESG provides the latest innovation in equipment for the waste collection industry.
The challenge:
Customers struggling to purchase replacement parts online.
ESG's success is measured by its customers' and dealers' ability to keep their waste management and recycling equipment in service. Ensuring ready access and availability to replacement parts is essential. CDS Partable offered a quick and effective Aftermarket Parts Search delivering all the key capabilities required for an integrated self-service online ordering.
Challenges ESG faced:- Streamlining a slow, error-prone manual aftermarket order process
- Difficulty in locating service parts easily and quickly
- Delayed order deliveries, errors in order fulfillment, and extended equipment downtime
Read this story to discover how Environmental Solutions Group (ESG) overcame these challenges.
About ESG
ESG is a network of companies that offers eco-friendly equipment and technology solutions for the waste collection industries and its adjacencies. It’s offerings include leading brands such as Heil® garbage truck bodies, Marathon® trash compactors and recycling balers, Bayne Thinline® Lifters and Curotto-Can® automated front loader equipment. ESG serves large enterprise customers like Waste Management and Republic Services directly as well as approximately one hundred smaller customers in the waste management and recycling business through its dealer network.
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A 900% increase in replacement parts orders being made via their eCommerce store
- Lower online shopping cart abandonment rate
- Higher order accuracy rates, and fewer returns
- Reduced operating costs due to more efficient commerce operations
- Improved visibility into customer order trends for dealers
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