How to Create a Digital Path for Aftermarket Growth
In the crucial moment of equipment downtime, food and beverage vendors and in-house maintenance teams expect OEMs to provide timely support, ensure seamless communication, and help troubleshoot equipment failure.
Yet, OEMs frequently lack the tools to deliver the quality of service their vendors expect. Communication gaps, incomplete datasets, complex software systems, and lack of on-the-field tools to quickly identify replacement parts with confidence without the need to play part detective with aftersales support make optimizing equipment performance challenging.
In this guide, we'll walk you through the following:
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3 principles for building profitable & efficient Aftermarket support services
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How to boost customer experience with 2D & 3D and AI-enabled searches for Aftermarket parts
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How to reduce stress on after-sales support teams by increasing operational efficiency
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Who should read this eBook?
This ebook provides the digital tools that aftermarket support specialists, field service technicians, and in-house technicians can leverage to incorporate efficiency and customer engagement to increase revenue generation in their aftermarket sales strategy.
Why This eBook is a Must Read for Manufacturers?
Are you tired of spending hours on the phone helping troubleshoot equipment failures? Are your customers expressing frustrations with your online aftermarket support options? This eBook has the solution you need!