Environmental Solutions Group (ESG)

ESG, a division of Dover Corporation, provides the latest in equipment for the waste collections industry. Its offerings include leading brands such as Heil® garbage truck bodies, Marathon® trash compactors, and recycling balers, Bayne Thinline® Lifters and Curotto-Can® automated front loader equipment. ESG serves large enterprise customers like Waste Management and Republic Services directly as well as approximately one hundred smaller customers in the waste management and recycling business through its dealer network.

Challenge: 

Streamlining a slow, error-prone manual aftermarket order process for dealers and their customers to minimize equipment downtime and revenue loss. 

Solution: 

CDS Partable for integrated self-service replacement part search, selection and ordering including 2D exploded view images with hotspots and interactive 3D models.

Results:

A 900% increase in online self-service orders and almost 700% increase in ecommerce revenue; customer and dealer satisfaction and more efficient commerce operations.